Voicemail

How do I access voicemail on my desk phone?

Click the Message or Envelope button on your phone. The location of the button varies by device. If you do not have a dedicated button on your phone for voicemail, you may access it from the phone's menu under "messages." You can also dial *97.

How do I access voicemail on my mobile app?

To access voicemail on your mobile app, dial *97. 

*98xxx - Remote Voicemail Access:Use this star code to access the voicemail box of an extension other than your own. For example: Ashley is at extension 101 and wishes to check the voicemail of Becky at extension 102. Ashley will dial *98102 from her own phone to check Becky's messages.

What types of voicemail greetings are available?

Your voicemail has three types of greetings:

1. Unavailable Greeting - This is the greeting callers will hear if you are unable to answer an incoming call. It is the most common type of greeting.
2. Name Greeting - This is a recording of your name that will be played in the company directory. If you have recorded a name greeting but not an unavailable greeting, the name greeting will play if you are unable to answer an incoming call.
3. Temporary Greeting - This is also called a "Vacation Greeting." Once recorded, this greeting will play instead of your unavailable greeting. To return to your normal unavailable greeting, delete your temporary greeting. 

How do I record my unavailable greeting?

1. Access your voicemail using one of the two methods described above.
2. Press 0 to access your "Mailbox Options"
3. Press 1 to record your Unavailable Greeting
4. Simply follow the voice prompts from here!

How do I record my name greeting?

1. Access your voicemail using one of the two methods described above.
2. Press 0 to access your "Mailbox Options"
3. Press 3 to record your Name Greeting
4. Simply follow the voice prompts from here!

How do I record my temporary greeting?

1. Access your voicemail using one of the two methods described above.
2. Press 0 to access your "Mailbox Options"
3. Press 4 to record your Temporary Greeting
4. Simply follow the voice prompts from here!

Please note: this greeting will play instead of your unavailable greeting from the moment it is recorded until the moment it is deleted. To delete your temporary greeting, follow the same steps above.

Complete Voicemail Menu

A PDF file of the full list of voicemail options is attached to this article, should you wish to have a printout.