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  1. PetDesk Phones
  2. User Guides & Troubleshooting

User Guides & Troubleshooting

Kontak Retriever

  • PetDesk Phones Integration with ProVet Cloud
  • Retriever POP
  • Retriever General Guide
  • How to use the SMS templates

API and Integrations

  • Retriever – Shepherd Integration
  • Click-to-Call (V2)
  • Call History / CDR (V2)
  • eFax (V2)
  • Reports & Analytics (V2)
  • SMS/MMS Messaging (V2)
See all 9 articles

Device User Guides

  • Supported Devices
  • Grandstream HT812 Quick Start Guide
  • How to know if you can repurpose your Yealink phones
  • Cloud Softphone for Desktop
  • How to enable/disable toggles via PBX
  • Locking a Yealink Desk Phone
See all 14 articles

Using your Phone

  • Queue Features & Troubleshooting
  • Conference Bridges
  • Call History & Call Recordings
  • Yealink W60B Wireless Base Station
  • Yealink T54/T5 User's Guide
  • Yealink T33G User's Guide
See all 12 articles

Troubleshooting

  • Diagnosing Bad Call Quality
  • My Phone Number Shows up as "Spam Risk"
  • Connectivity Issues / Phones Down
  • Top Ten Reasons Why You Need to Reboot Your Phone!
  • When to Reboot vs Factory Reset a Phone
  • Diagnosing Faxing Issues
See all 10 articles

Factory Resetting

  • Factory Resetting the Polycom Phones
  • Grandstream Phone
  • Cisco Phone
  • Yealink Phone
PetDesk Phones