Denise Mares

Instead of using the national callerID database, we can fetch a caller's callerID information from a 3rd party system or CRM software, as long as they implement the proper API on their side.   Conf...

Yealink T5 Model User's Guide Below is a photo of a Yealink T54W IP Phone. The features, keys, and functions you will learnthroughout this user's guide will be the same across most Yealink T5 mo...

Yealink T33G User's Guide Below is a diagram of a Yealink T33G IP Phone. The features, keys, and functions you will learnthroughout this user's guide will be the same across most Yealink phone mode...

Call Transition Methods There are multiple methods of passing a call from one user to another, the most common of which are "call transfer" and "call parking." Petdesk Phones recommends call-parkin...

What is Call Forwarding? Call Forwarding will take all incoming calls to a specific extension and forward them to either another extension or an outside phone number.  Please note: all missed calls...

What are Star Codes? Star codes are shortcuts for enabling and/or utilizing certain features of your phone system without the use of programmable buttons or searching through menu options.   Voicem...

How do I access voicemail on my desk phone? Click the Message or Envelope button on your phone. The location of the button varies by device. If you do not have a dedicated button on your phone for ...

Registered 911 Address When using Voice over Internet Protocol (VoIP) services, such as Kontak Retriever, your service address provide during account set up is assigned as your emergency services a...

Cloud Softphone is the primary soft phone application used by Kontak Retriever. This app allows you to use your phone system even when you're away from your desk. This includes, but is not limited ...

The primary mobile softphone application used with Kontak Retriever’s services is called Cloud Softphone. This mobile application, when installed on a smart phone, allows a user to make and receive...