Vivian Garza

The devices listed below have already been tested in compatibility with the Petdesk Phones system. If you do not see a device that you would like to use on this list, please email help@getkontak.co...

Our carrier's servers are housed in datacenters guaranteed for 24x7 uptime. These servers have direct, dedicated, fiber-optic connections to multiple carriers in each data center. Our carriers are ...

Queue Overview  Queues allow callers to stack up in order until an agent becomes available to take the call. Calls in a queue can be set to ring agent extensions in a variety of different ring stra...

What is a Conference Bridge? Our conference bridge allows up to 2,500 people participate in a scheduled group call meeting. Individuals may dial in to a specified number or extension, provided by t...

Call History Overview One of the most useful features of your Kontak Retriever phone system is the Call History (CDR) page. When logged in to the Kontak Dashboard at  https://voice.getkontak.com/ t...

There are multiple factors that determine whether an incoming call would be labeled “Spam Likely” or “Spam Risk”. Many of these factors are controlled by regulatory agencies and not by Kontak Retri...