Vivian Garza

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Activity overview

Latest activity by Vivian Garza
  • Vivian Garza created an article,

    Diagnosing Bad Call Quality

    Our carrier's servers are housed in datacenters guaranteed for 24x7 uptime. These servers have direct, dedicated, fiber-optic connections to multiple carriers in each data center. Our carriers are ...

  • Vivian Garza created an article,

    Queue Features & Troubleshooting

    Queue Overview  Queues allow callers to stack up in order until an agent becomes available to take the call. Calls in a queue can be set to ring agent’s extensions in a variety of different ring st...

  • Vivian Garza created an article,

    Conference Bridges

    What is a Conference Bridge? Our conference bridge allows up to 2,500 people participate in a scheduled group call meeting. Individuals may dial in to a specified number or extension, provided by t...

  • Vivian Garza created an article,

    Call History & Call Recordings

    Call History Overview One of the most useful features of your Kontak Retriever phone system is the Call History (CDR) page. When logged in to the Kontak Dashboard at  https://voice.getkontak.com/ t...

  • Vivian Garza created an article,

    My Phone Number Shows up as "Spam Risk"

    There are multiple factors that determine whether an incoming call would be labeled “Spam Likely” or “Spam Risk”. Many of these factors are controlled by regulatory agencies and not by Kontak Retri...