Voicemail-to-Email Troubleshooting

The Voicemail-to-Email feature sends a copy of the audio file of a voicemail, in .WAV format, to a user’s email address when a caller leaves a message.

Setting Up Voicemail-to-Email:

1. Login to the Kontak Voice Admin portal at https://voice.getkontak.com/ and click the blue “Admin” link.
2. Navigate to the Manage tab under the Extensions section and click “Edit” next to the extension you would like to enable the Voicemail-to-Email feature on.
3. Select the Voicemail tab and ensure that the “VM Enabled” slider is set to on. This ensures that Voicemail is enabled for the extension.
4. Under the Email Address field, enter the email address you would like to forward voicemails to.
5. Click Submit, then apply your changes.

Voicemail-to-Email Troubleshooting:

The most common reason for Voicemail-to-Email emails not being delivered is for them to end up in a spam folder. The remedy to this situation would be to “White List” the [e-mail] domain in the email client or the 3rd party SPAM filtering service (If applicable).

Additionally, ensure the email address that was entered under the Voicemail-to-Email section is correct.

If you are still experiencing Voicemail-to-Email delivery issues, please contact Kontak CloudRetriever Support at [e-mail].