My Phone Number is Displaying an Incorrect Caller ID

At Petdesk Phones, we value transparency and want our users to have a clear understanding of how caller ID information is managed. In this article, we'll delve into the intricacies of caller ID display and shed light on why it may vary across different carriers and devices.

Caller ID Database

Caller IDs are updated by telephone service providers and maintained by the National Caller ID CNAM (Calling NAMe or Caller Name Delivery) Database. Once your phone number is ported into our system, your caller ID is set up by submitting a request to this database.

While we take steps to set up accurate caller IDs, it's crucial to note that not all phone service providers follow the same standards. Some carriers, especially cellphone providers, don't consistently check the CNAM database, as there is no overarching regulatory body governing its use.

Carriers often maintain separate databases by utilizing various sources such as old records or internet searches. This practice can lead to Caller ID information being varied, outdated, or missing. For this reason, your Caller ID can display inconsistently and be a bit challenging to control.

How do I check & manage my Caller ID?

You can look up your number and see how your Caller ID is currently being displayed by visiting https://calleridtest.com.

If you would like to update your Caller ID, contact our support team at [e-mail] with the phone number and updated Caller ID information you would like displayed.

Note: Your Caller ID must be limited to 15 characters including spaces. Additionally, Caller ID requests can take from 5 to 7 business days or longer to be updated across all CNAM providers.

Caller ID and Cell Phones

As mentioned previously, most cellular providers do not support Caller ID and strip a number of its Caller ID before connecting the call. Smartphones try to make up for this dilemma by searching through their own files to see if they can find a name or company that matches the incoming phone number.

Testing Caller ID Accuracy

• Making test calls to various numbers may reveal different results. The caller ID might display your location information (city and state - which is normal), or an old business name associated with the number.
• For a more comprehensive assessment, consider making test calls to neighbors or acquaintances with landline phones. If the caller ID isn't accurate in these cases, kindly collect their numbers and send them over through our help desk. We will escalate the matter with our vendor.
• If you encounter instances where your numbers are flagged as "Spam," please inform us. For more information, you can visit the following article: My Phone Number Shows up as "Spam Risk" – Petdesk Phones.

While we strive for accurate caller IDs, understanding that the Caller ID display is influenced by the practices of individual carriers and the lack of regulatory oversight can help you navigate and manage expectations. If you have further questions or encounter discrepancies, please don't hesitate to reach out to our support team at [e-mail].